Customer Relationship Terms
(Vendor's policy on returns and refunds)
Version number: 1.0
If Customer wishes to return any Goods, please contact us, the Sales & Customer Relationship Department of Vendor, first to let Vendor know why you wish to return the Goods. Customer is obliged to return any Goods to Vendor if Customer exercises any right of cancellation.
Right of cancellation
Section 44 of the ECT Act (the right to a seven day cooling off period) is applicable to Goods purchased on this site. However our Goods fall under one of the excluded Goods (s42(2)(f)(iii) - Goods because of reasons of their nature are un-returnable) and so Customers will not have the seven day cooling off period.
Returns for faulty codes
If the Customers Good does not work on a valid account, we will replace or refund you the monies, after we have consulted with Microsoft to make sure the codes have not been used on your account (see Returns Period).
Returns for codes bought for the wrong region
If Customer has bought Goods for the wrong region, we will refund or replace the Goods for new ones for the correct region, after we have consulted with Microsoft to make sure the codes have not been used on your account (see Returns Period). However we will reserve the right to levy a cancellation fee to cover the bank charges incurred if you are refunded.
Due to the nature of the goods, where the Vendor has ascertained that a code is still valid on Xbox LIVE, and a refund has been requested, the refund process will require 7-10 working days to complete before the monies are fully refunded. This is to allow the Vendor to return the code into circulation, as well as consult with Microsoft to ensure the codes have not been used on your account.
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