(Vendor's policy on returns and refunds)

Version number: 1.0

If Customer wishes to return any Goods, please contact us, the Sales & Customer Relationship Department of Vendor, first to let Vendor know why you wish to return the Goods. Customer is obliged to return any Goods to Vendor if Customer exercises any right of cancellation.

Right of cancellation

Section 44 of the ECT Act (the right to a seven day cooling off period) is applicable to Goods purchased on this site. However our Goods fall under one of the excluded Goods (s42(2)(f)(iii) � Goods because of reasons of their nature are un-returnable) and so Customers will not have the seven day cooling off period.

Returns for faulty codes

If the Customers Good does not work we will replace or refund you the monies, after we have consulted with Microsoft to make sure the voucher has not been used on your account.

Returns for codes bought for the wrong region

If Customer has bought Goods for the wrong region, we will refund or replace the Goods for new ones for the correct region. However we will reserve the right to levy a cancellation fee to cover the bank charges incurred if you are refunded.

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