Why does my order say "Payment Pending" even after I've made payment through Payfast?

This can happen if the payment hasn't linked up from Payfast to us, which could be due to an incorrect beneficiary reference or not clicking the confirm payment button after the transaction. In this case, please first check whether the payment has arrived in your "Virtual Wallet", and if it is, follow the below step. Otherwise, please email support@payfast.co.za along with proof of payment. They will manually link the payment for you.

The payment has arrived in my Virtual Wallet on Payfast, but the payment is still pending on MSPoints. What must I do?

This means that Payfast has received your payment, but has not linked it to MSPoints. This can happen if the confirm payment button is not clicked after making the EFT transfer or if there has been a delay in the payment. To resolve this, please view your order under My Orders, click on "Pay Now", and then use the funds now found in your Virtual Wallet on Payfast.

I've made payment but it doesn't show in my Virtual Wallet and my order is still pending?

If the Payfast system has not registered your payment, please email support@payfast.co.za along with proof of payment. They will manually link the payment for you.

If you're still experiencing payment problems, please don't hesitate to contact us directly at support@mspoints.co.za, or through our Contact Us page, and be sure to include your order number.