How do I sign up for Xbox LIVE in South Africa?

Just follow this guide on the local Xbox Gaming website: Connecting to Xbox LIVE from South Africa

What are Microsoft Points and how do they work on Xbox LIVE?

Microsoft Points are the currency of the Xbox Live Marketplace. Points allow Xbox LIVE - Silver and Gold members - to purchase premium content such as arcade and community games, game add-ons or DLC, themes, HD movies and TV Shows, and more from the Xbox Live Marketplace for their Xbox 360.

How do Xbox LIVE regions work, and what Microsoft Points must I buy?

Unlike Xbox LIVE subscriptions (1 month, 3 month and 12 month) which work in all supported Xbox LIVE regions, Microsoft Points are region specific, and fall under either the EU (UK included) or US region. You must make sure you select codes that fall under the same region as your Gamertag. To confirm your Gamertag's region, please follow the video guide.

What do I receive when I purchase a Xbox LIVE code?

You will receive an email containing a link to a scanned image of the original Xbox LIVE code. You'll also have access to your code via the Order Status page.

How do I redeem my Microsoft Points or Xbox LIVE subscription?

Please use our easy to follow video guides for the recommended method.

What is an Instant Bank Transfer?

One of the unique options when purchasing through MSPoints.co.za is the ability to pay with an Instant Bank Transfer. Our secure payment system allows for Instant EFT Transfers, which gives internet banking users of the major banking institutions in South Africa: ABSA, First National Bank, Nedbank and Standard Bank, the ability to make instant payments; just like a credit card transaction. So you get your codes just as quickly as you would with a credit card. Instantly!

For more information on how Instant EFTs work, please visit PayFast.

It says instant delivery of Xbox LIVE codes. What does this mean?

As soon as your payment has been verified and confirmed through our secure payment gateway, a link containing your Xbox LIVE code will be automatically emailed to you. You may also view your code via the website, by logging in and viewing your order on the Order Status page.

What happens if my code doesn't work?

Please check out our Code Redeem Help page.

If you're still having problems with your purchased code, you must contact us within 48hrs of purchase via sales@mspoints.co.za, or through our Contact Us page, and be sure to include your Order Number.

I've made payment but my order is still pending?

Please check out our Payment Help page.

What is your refund policy?

If a code is found to be faulty during our verification process, a full refund will be issued within 7-10 working days after the original request. To qualify, you must notify us via sales@mspoints.co.za, or through our Contact Us page within 48hrs of purchase. Please provide your Order number when emailing us. If a code has been redeemed, no refund will be given.

Refunds will not be given for accidental purchase of the wrong codes. It is therefore important you confirm your Xbox LIVE region before purchasing MS Points.

Refunds for codes which are NOT found to be faulty during our verification process, may be subject to an administration fee of 5% of the total value.

What is your shipping policy?

Shipping is free, and all codes are delivered digitally. As soon as your payment has been confirmed through our secure payment gateways, a link containing your Xbox LIVE code will be automatically emailed to you. It is therefore important that you provide us with your correct email address when signing up or going through the checkout process.