How do I redeem my Microsoft Points or Xbox LIVE subscription?

Please use our easy to follow help guides for the recommended method.

What does it mean if I get the error response "Invalid Code"?

This means that you have purchased MS Points for a different region to your Gamertag. As specified on the site, unlike Xbox LIVE memberships, which are region free, MS Points are region specific, with only US and UK points available on MSPoints.co.za. Please use our help guide section to find out how to confirm your Gamertag's region if you're unsure. A Gamertag's region cannot be changed, so to redeem a code in a different region, you must create a Gamertag within that region.

What happens if my code doesn't work?

In most cases the problem lies with incorrectly typed codes. Considering it's a 25 character long alpha-numeric code, it's an easy mistake to make. Look out for similar looking characters such as an '8' which could be a 'B'.

If you're still having problems with your purchased code, you must contact us within 48hrs of purchase via sales@mspoints.co.za, or through our Contact Us page, and be sure to include your Order Number.